Thank you for shopping on aquanora.com.
at aquanora.com customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our
product quality is guaranteed. However, you do need to carefully and accurately check your size before
buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for
you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
30 Day Returns Warranty
Online purchase made through aquanora.com can be returned or exchanged within 30 days from the delivered
date. If you have received a defective or damaged item, the wrong size or the wrong product,please contact
us.
Order Cancellation
If you want to cancel the order, please contact us ([email protected]) and provide your order number
and state the reason.
- For orders cancelled within 24 hours of purchase but have not been shipped, we will offer a full refund.
- For orders cancelled after 24 hours of purchase but have not been shipped, we will offer a partial
refund after charging a 15% cancellation fee.
- We will NOT accept order cancellation request if the orders have been shipped. Please apply for return
after receiving the package.
- Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30
days, please contact us via email)
Return/Exchange Process
- Please email our customer service representatives at [email protected] to get a return authorization
and return address, stating your order number and reason for return.
- After receiving your email with exchange/return request, our customer service representatives will send
the exchange/return instructions back to you via email. Please follow the instructions to process the
exchange/return.
- You will receive refund within one week or have an exchange order processed after we receive your
package. We'll email you once processing your refund or exchange and the refund will be issued to your
original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no
refund is received within 30 days, please contact us via email)
Return & Exchange Notice
- a. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original
labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there
will be no refund.
- b. Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests
may not be accepted.
- c. Return shipping fees are at the customer's own expense.
- d. We do not accept returned items that were sent back directly without notifying us first.
- e. Please DO NOT use the address on the shipping slip, that's not our return address. Items need to be
returned to the address that CUSTOMER SERVICE has provided.
Compensation time-frame
- Paypal account refunds: Up to 48 hours
- Credit card refunds: Between 7-14 business days
Contact Us
If you run into any issues, feel free to drop us an email at [email protected]
